I did a presentation today for the Indianapolis Chamber of Commerce, Business Growth Series.   I was asked the following question, How do you get connected to the decision maker of a company?

A good question and one that many people ask. The answer is simple, but it is not easy. Here is the answer for all of you who want to know the simple answer;   Ask you network to connect you.  There I told you it was simple, just ask.

Ah, but I also said, it was not easy.  Here is the rest of the answer.   There is a lot of work that must go into your network prior to asking and getting the connections.

1. You must develop your network – Too many business people spend all their time building these huge databases of people, constantly adding to it. They have very wide networks, but not very deep. Stop adding people to your network, take the time to identify the people in your network whom you need to really develop a relationship with. Go into your network and start working on building relationships.  See who is already referring you, find your key sources and connectors.  Spend time working in your network, develop the people you already know versus adding more people to the network.

2. Identify your key connectors. Who are they? In every network of people there are key connectors who will be able to connect you to a multitude of people you would not otherwise have the opportunity to meet. Build deeper relationships with your key connectors.

3.  Know who you want to be connected to.  This means you need to do a little homework and find out who this contact is you are after.  To often I hear “I want an introduction to the head of Marketing for the XYZ company.”    It would be more effective when asked this way:  ”I am looking for a personal introduction to David Jones, of the XYZ Company.”  Now your network knows who you want to be connected to and how you want to be connected.  They can easily look in their database and see if they know that person.   Most networkers never do the home work to identify who they want to know.

A few weeks ago I walked into a little shop downtown called Arts a Poppin. It was one of those places that sell all kinds of locally created art work.   As is always the case in shops like this, there were all kinds of unique items to catch my attention and beckon for me to carry them home.  As I picked up items, I wondered who made it and why?  What is the story?

On one shelf there lay these composition notebooks covered in vinyl covers of all colors.  None of them had really distinguishable designs on them, but they were high quality, very well made covers for composition notebooks.  Anyone who knows me, knows that I use a lot of composition books.  I carry them around with me all the time to keep notes, to do’s and idea in, so these covers interested me.  I picked them up looked them over and could not really figure them out.  Yes they were covers, nicely made, but the design or lack of design in the colors struck me as odd.  I noticed a small tag sewn on the cover that said, “Freakin Billboard” .  I also noticed the price tag of $19.99, I laid the one I had down and decided that I really did not need to spend $20 bucks on a vinyl cover for my $2.00 notebook.

Several days later I was invited to a party.  I met two women Ann and Beth,  we began to talk about what we did for a living.  They told me that they were into recycling, specifically they recycled Billboards.  Today’s Billboards are done in vinyl, when they are taken down they are thrown into landfills by the tons, so they decided to make “stuff” out of this water-proof material.  All kinds of stuff, messenger bags, purses and journals.  It was a fascinating story and as they were telling it, I thought back to the vinyl covered composition books at the shop.  Suddenly I realized those notebooks were their journals, Ann and Beth were “Freakin Billboard”!    Funny how small the world can seem sometimes.

The very next time I was downtown, I stopped into that same little shop, and I bought a vinyl cover for my composition notebook, the cost of $19.99, did not seem like that much because I knew the story behind the product.  You see the vinyl cover was just a vinyl cover until I knew the story, then it became something more.

Do people know your story and can other people tell your story?   Think about it.

In his book Business By Referral, Dr. Misner discusses the importance of knowing what is important to the people in your network. He developed the GAINS Profile as way to help facilitate conversation that was productive for network members to get to know each other.

The G in GAINS stands for Goals. One of the ways that network members can help each other is by understanding what each are trying to accomplish, in this way we can take an active role in helping our fellow networkers accomplish their Goals.

Do you know what the Goals are for the members of your Network? Do you know what is important for them to accomplish this year? If you learn that, you will learn ways that you can give to your network, helping them do the things that are important to them.

These do not need to be limited to professional Goals they can be personal goals also. One of my Goals this year was to lose enough weight to go down another dress size and maintain that.   A member of my network is a marathon trainer and encouraged me to get involved with his marathon group. Assuring me that he would support me throughout the process and it would help me reach my goal. Indeed it did, with his support, education and persistence I met my goal and I have a desire to help Cecil accomplish his Goals.

Take the time, ask your network members how you can help them reach their goals. When we help each other we all achieve more.

Welcome Guest Blogger - Tiffany Kellog, she is a friend, fellow Referral Institute Instructor and fellow Blogger.

Have you ever been at a networking event, and you were scoping out nametags, and you saw a name tag that had both a name and an industry. You think to yourself, I know what _______ does… for example, perhaps you see a florist, and you think that you know what a florist does… so why do you need to ask more? Perhaps you see a financial planner at a networking event… do you know what they do? (And are you now, while you are reading this, thinking I know what a financial planner does?)

Often times, by listing your profession on your name tag, you are painting yourself into a box, and it’s not always the one you want to be put in! The disadvantage of listing your industry on your name tag is that you are putting yourself into a category which will allow the people you meet to decide, before speaking to you, exactly what you do and who you are… and if they already have the answers to those questions, why continue on?

Instead of putting your professional category on the name tag, why not put something on your nametag that will have them asking you multiple questions about your business? The advantage is that you get to tell them EXACTLY what you do, and not have them fit you into their preconceived notion of your profession.

So, when you are at your next networking event (or ordering your next set of name tags), what will you be writing to describe what you do?

Having problems with filling in that blank? I recommend the Certified Networker Program, Module 1 & 9, to help come up with your Emotional Based Marketing Message and ideas on what you should put on your name tag.

Digging your well deep is important if you are going to get the best water, or even the precious oil that resides there. Have you ever seen a well that is only 3 feet deep and 6 feet wide?  Yes, they call them retention ponds and even they are deeper than 3 feet.  They serve little purpose beyond managing run off water.  This is not water you can go out and drink, it simply looks nice in most cases.  To get the clear cold water that can enrich your life, allow you to cook, clean, create steam and run a civilization you have to go deep.

It works the same way with your network.  The deeper you go with your relationships the more valuable the results you will reap.  Unfortunately, networking has the bad reputation of more is better.  In most cases, I find that people pretty much know all the people they really need to know in order to accomplish the things they really want to accomplish, only problem is, those relationships tend to be shallow and not well nurtured.

If you want to get results from your network go deeper, here are 5 things that you can do to begin the process of digging your networking well deeper.

1.  Choose 5 – It is easier to focus on a few versus the masses, if you have built a large network it is important to take a look at your inner circle.  From that circle, choose 5 whom you would like to have a better networking relationship and think about those 5 people and how you can help them.  Make deposits into the relationship.

2.  Get to know them – how much do you know about your 5 people.  You should know what Goals they are trying to accomplish in their business, what they are most proud of accomplishing, where else they network or would like to network, what are they passionate about beyond what they do for a living.

3.  Ask “How can I help you?” – find out ways that you can help your 5 people.  Can you distribute material for them, make an announcement for an event they are having, display their business cards, or mention them in your newsletter/blog?   Making deposits into the relationship assures you of the opportunity to make a withdrawal when you need it.

4.  Stay in contact – When communication changes so does the relationship, being out of contact for long periods of time slows down the relationship process and allows relationships to go cold.  Leave the occasional voice mail reminding your network that you are there to help them, drop a note card in the mail and of course invite your 5 to events and network together.

5.  Take advantage of Social Networking Sites – Facebook, Linkedin, and Twitter make it easy to keep up with your network.  Connect to them, read what they are posting, comment on their post and in general show them that you are interested in what they are doing and saying.   The Internet has made it so much easier to stay in communication for those times when you are out of the loop but still want your network to know you are interested in them.

All things being equal people want to do business with people they know, like and trust.  Going deeper into your network and building stronger relationships will reap you more rewards than constantly adding more strangers to the mix.  This week take some time to identify at least 5 people you would like to develop and start working on making deposits.

I went out into my backyard today to look at my crop of Indiana Tomatoes.  I was quite disappointed to find that they still have not ripened.  The weather has been very cool this year and that means the tomatoes ripen more slowly.    I am losing my patience because I want vine ripe tomatoes NOW!

Ironically,  I came into my office to open an email from one of our newest clients.  He and I are meeting for some one to one coaching around his DISC profile, he is a high D and likes results, NOW.   In his email he stated “Please send me the roster of current and past participants, so that I may have 2 referral partners identified by the time we meet.” Oh if it were only that easy!

Unfortunately,  the key to developing strong strategic relationships with a referral partner is patience.  Like my tomato plants there is more  involved than just sticking the plant in the ground and telling it to produce.   Your referral network must be nurtured, tended to, and supported.

Here are four keys to developing a strong referral network and growing good tomatoes

1. Identify the right kind of person to build the relationship with.  Just as choosing  the right kind of tomato plant is important,  you need to know what kind of referral relationship you want.  You can have contact sphere relationships that will yield lots of little incidental leads that can keep you very busy, kind of like the little cherry tomato plant that will give you bowls full of tomatoes quickly, or you can have a full fledged referral partnership that will yield larger, proactive,  high value referrals.  Similar to the the Big Boy tomato plant.  They take longer to grow, but well worth the wait.

2. Understand that time and consistent nurturing is required.  You can’t  just throw the plant in the ground and expect tomatoes to spring forth.  The same holds true for your referral relationships.  The relationship has to be built on a foundation of trust, understanding, collaboration and educations.

3. There has to be give and take in the process.  The tomato plant needs care, water, and plant food in return you get juicy red ripe tomatoes for all of your efforts.  When you give to your referral network they will in return give to you, if you consistently take with out giving eventually your network will wither and little or no fruit will be provided.

4. Diversity is important, this year I planted one kind of tomato, so of course I am still waiting.  If you plant a variety of tomatoes; plant some cherry tomatoes who will yield great flavor quickly,  as well as the slow growing variety that give your the bigger more flavorful fruit later in the year.  Your referral network can be built with a variety of relationships.  Those who will give you leads to follow up on while you are waiting for those that will give you the quality of referrals that will allow you to work smarter not harder.    Those little tomatoes will keep you fed until the big ones are ready!

Over time and with the right work, you can have  consistent quality referrals coming into your pipeline from a well nurtured network.  Remember, like the tomato plant, it takes time and work before you realize the fruit of your labor.  Be patient and don’t try to rush the process!

Do you LOVE what you do?  Would you do it for free if you had too?  I love what I do.  I know that what I do makes a major difference in the lives of others,  I  wake up in the morning excited about my day.  Do you?  This morning as I was speaking to a prospect for the Referrals for Life Program, and I was struck by her belief in herself and that what she does is important and helps others.  I thought to myself, this is exactly the kind of person that I like to work with, one who love what they do and wants to get better at it.  Her commitment to herself and her passion for helping her clients was obvious.

Passion is like the sweet nectar of a flower, it attracts the honey bee, who takes it to the hive to share with their “network”.  When you are passionate about what you do, your network taps into that passion and carries it out into their networks for you.

People want to work with people who believe in themselves, it is easier to put your trust in someone who believes that they are the best at what they do, it is also easier to refer that person to others.

So, let me ask you, do you believe in what you do, are you passionate, does it show?

Going out for a drink with friends, playing golf, and hanging out at a cookout are all ways that we build relationships. It is the social aspects of our relationships that make for strong business relationships too. It is those times when I get to know someone personally that makes me want to help them achieve their goals. While we may not be fast friends we have developed a deeper relationship and it is that relationship that builds trust and a desire to help. Building my network effectively is very important to me, adding the right people, building relationships with them requires that I stay in communication with them.

One of the things that I love about Twitter is my ability to have communication with local tweeters, to meet them face to face at tweet-ups in a casual manner. Because we have spent so much time getting to know each other on twitter it is as if we have already met, we start the relationship much further along than if I had just met them. I already know what they are interested in by the tweets they post and the links the tweet. I learn about their business when they tweet and list their blogs and I build credibility with my followers when I take the time to post good material on my blog, when I post good tweets. I give to my network of tweeters by recommending them and retweeting their tweets. When we finally do meet at a tweet-up we already know each other.

If you are tweeting take a little time to set up groups of local people who are tweeting. They are most likely people you are going to have the opportunity to meet and build networking relationships with. For me, Tweetdeck has been a great tool for sorting my tweeters and creating groups that I can interact with, create relationships with and add to my network.

Business Networking & Fundraising

All things being equal people want to do business with people they know, like and trust.  That includes Not For Profit Organizations.

I am speaking a the AFP or Association of Fundraising Professionals on Friday.  I am the opening act in a line up of highly professional speakers on the topic of Social Networking, or Web 2.0.

I will be speaking about how Online Networking enhances your Face to Face networking and builds stronger networking relationships.   But, I am a little perplexed, I am not sure that many Fundraising or Not for Profits really do face to face networking.  I have met very few of them at a BNI meeting or at a Rainmakers meeting.  Thinking of the chamber events I go to, I meet few if any of them there.  So, I ask myself why don’t I ever meet them?  Where are they networking?  Do they network? Are they meeting the Small Business Owers, or are they just looking for the big guys?

Gleaners Food Bank is an example of a Not for Profit that networks face to face and does it well.  They are active in BNI and have even taken leadership positions in their chapter and in the region.  Because of their participation, many BNI members have taken tours, BNI Indiana does an annual fundraiser for them.  We learned that Gleaners does not just feed the hungry,  they help pantries around the state feed the hungry.  Not just the hungry but children who get backpacks of food and senior citizens who get food delivered to them.

They have gotten volunteers, like Stacie Shipley with JNS Electric who delivers senior boxes for them every week.  They have create positive word of mouth when the had Aaron Prickle of Lushin Associates take a tour so he could understand what they really do, and he now clears up a lot of misconceptions that he and many of his associates were once under.  Victoria has educated a lot of BNI members about the organization all because she believes in face to face networking.  Unfortunately they have embraced less of the Social Networking.

The Indianapolis Human Society has done a good job with social networking, I see them on Smaller Indiana and on Twitter, but I have never met anyone from the humane society at networking meeting.

If you are a NFP or a Fundraising Professional it is important to understand that people want to volunteer and donate to people they KNOW, LIKE and TRUST.  Getting out to business networking events are important activities, it allows people to get to know you and your mission, to build a relationship, to volunteer, to spread word of mouth and to be advocates.

Using Social Media to amplify those relationships is the icing on the cake.  It is a new economy and everyone is holding on to their dollars, it is time for Fundraisers to come out of the offices and board rooms and meet the small business people in the community.  After all small business owners want to help, they are the fastest growing sector of the economy, but they also want to know who they are helping and why.  They want to meet you face to face.

I am always interested in learning how people generate referrals for their business.  So, when I am networking I will ask the people I meet the following questions;  How much of your business is  by referral and the response is often 50% or more.  That always leads me to my next question, do you have a tracking system or is that a good guess?  It is usually just a guess.

For most networkers, referrals are completely random and go something like this:

If someone calls me up and ask me if I know someone who can help them, and if I can remember if I know someone who can help them and if I can find the number of that person and give it to the person who just called me, and if they will pick up the phone and call the person I recommended, then they got a referral!  The average networker is very excited because they believe that their network is working.  But it is completely random and reactive.

Do you have a system for generating referrals?  If referrals are important to your business, shouldn’t you have a system that you can count on?

Shouldn’t you know who you best referral sources are?

Shouldn’t you know how and when your referrals will show up?

Shouldn’t you have a system to track your networking activities?

Shouldn’t you have a system in place for thanking your referral sources?

Really, why are your referral random?

Organizations like the Referral Institute have created programs and software to help business professionals get out of the “If” referrals to developing a system that generates referrals consistently.

If referrals are important to you then why are they so random?  With organizations like the Referral Institute and books like The 29% Solution they do not have to be.