Referrals are the holy grail of the business community. Every business wants them, every business person is out networking in hopes of getting referred prospects for their business. Referrals come in different shades, just like the color red. The higher you can move the quality of the referral the less time you will need to spend it the sales process. Good referrals do not come quickly or easily. People must trust you if they are going to put their reputation on the line for you. After all, when you are being referred you are in essences borrowing that persons reputation and credibility.

If you want to move the quality of the referrals you get to a higher level here are 3 steps you can begin to implement with your network.

Build a deeper relationship with the person you are networking with. People want to do business with people they know, like and trust. Developing relationships built on trust takes time. Spend time finding out about what your partners are trying to accomplish, and help them accomplish it.

1. Know exactly how you want your network to refer you, then teach them how to do it. The more time that you spend training and being trained by your referral partners the better results you will get from them and they will get from you. If you want a face to face introdution then you must train your referral partners how to set that up for you.
2. Know who you want to be connected to. If you are telling your network that you want to be connected to anyone who, or everyone is a good connection then you are dropping the ball. Your network members want to help you but you have to make it easy for them.

Getting good referrals from your network requires work on your part, it requires time invested in your network, and it requires time to train your network. The more time you invest in the development of your network the more valuable the referrals will be when you get them.

As the economy took a hit and began to spiral down, email newsletters went up!  I am getting triple what I use to get.  I did not sign up for the emails, I did not ask to get them, I simply gave someone my business card and they believed that gave them permission to put me on their mailing list.  I am getting letters on a wide variety of topics;  Leadership, Sales Training, Human Resources, Finances and Investments, Marketing, Networking, Health & Fitness, Diet, Massage, Real Estate and on and on.

I don’t mind getting my clients emails, I don’t mind getting email newsletters from people who’s services I use or those that I personally subscribed to.    I don’t automatically put people on my list.  If someone wants my newsletter they have to write that on the back of their business card, send me an email asking for it, or subscribe to it.  I do not assume that because I have their business card I have their permission to email them.

I have tried to unsubscribe and one person became upset with me and sent me an email saying so.  After that I decided to start putting everyone who sends me a newsletter on my list so they will get mine in return.  Gee, was I surprised when MOST of them unsubscribed to my newsletter?  Or that MOST of them did not bother to open it.  I was not, it was clear to me from the beginning that they were only interested in a one way conversation.

So, now I have set up a rule for each newsletter that I did not subscribe to, they are automatically forwarded to the delete file which is emptied every Friday.  Last week, 21 newsletters and Ezines were deleted!  Today there is an equal number that will be tossed.

One technique I use to get permission is a simple follow up with the people I meet, I will “Forward” them a copy of my last Referral Tip of the Week with a note that says.

Blah Blah Blah….by the way I do a weekly article called Referral Tip of the Week.  Here is a copy of the last one I sent out last week,  I thought it might interest you.  If you like it and want to get it regularly feel free to subscribe or forward it to a friend.  I hope you enjoy this one. Blah Blah Blah.

Now it is up to them to decide if it is something they would like to get regularly or not.  This has increased my open rate and that is more important to me than the number of people getting the information.

So, remember just because you have someones business card – does not mean they want your newsletter.  ASK FIRST!

Have you taken a look at the goals you set for your business?  More precisely have you reviewed your referral goals?

Most people don’t set goals, at least not in writing. I would encourage you to take this time to write down what you expect to achieve for the second half of the year. 

For those of you who did take the time to set your goals at the beginning of the year, now is a time to take a hard look at those goals and ask yourself, based on your current activities;

1.  Are you on track to achieve those goals?
2.  Were they realistic referral goals?
3.  Have you identified and developed your Referral Partners?
4.  Have you shared your goals with your Referral Partners?
5.  Do you need more help?
6.  Who can help you & when will you ask them?

For most of us, staying on task and focused on our goals requires a little extra help.  If you are behind ask for help, find an accountability partner, get a referral coach, and get your Referral Partners trained so you can help each other.

Networking

Today I decided to take advantage of the beautiful day and work out on the front porch.  It was sunny, light breeze and very quiet.  I set up my laptop, got out my cell phone and poured me a cup of coffee, I noticed just a few little birds chirping.  I thought  that it would be the perfect place to sit and do my conference call with Dr. Ivan Misner and authors from around the world.

Suddenly, the silence was shattered!  It sounded like a birdie gang war!  I stepped off my front porch, looked up on my roof to find a group of little sparrows and one little black bird in the middle of the sparrows.  Those sparrows were chirping, squawking, and tweeting at him.  All the while, he continued to sit on the roof peek in the middle of the sparrows as if he was deaf to their incessant chatter, every so often letting out a little chirp of his own.

As I watched this little bird drama play out I realized those birds were behaving much the same way that we humans behave with our networks. As a BNI Director I often visit many of the groups, some are big, others much smaller.  When I have a conversation with the chapters about inviting guest and adding new members, I will hear great reluctance from some of the members and I often get the following comment “We like the group small and intimate.”  “We like it the way it is.”  “We all get along now.”    It is often the strangers in the room who are the source of those dream referrals, it is those strangers who have the connections you are looking for or who become your next best customer.  How often do we discount the person not like us, the person who is the stranger in the room?

How do you treat the strangers who come into your network?  Do you stand around with your friends and try to figure out who they are, who invited them, what they are doing in the room?  Like the little birds?  Or do you reach out to  make them feel welcome? Do you take the time to build a relationship and add them to your network or, are you networking like the little sparrows twittering among yourselves and ignoring the stranger hopeing that he will go away?

Business people spend a lot of time networking, some times it is important to slow down and develop relationships with the people that you have added to your network.  In the book “The 29% Solution” by Dr. Ivan R Misner and Michelle Donovan, they discuss tactics for building better relationships with your network members.  The more we get to know our network members the more credibility we build with them.

Here are 5 questions to ask your network member that will allow you to develop a deeper relationship.

1.  What would yo like to accomplish with your business this year?

2.  What are your challenges this year?

3.  What is standing in the way of your meeting yur goals?

4.  How can I help you?

5.  What do you need to help you be successful?

Pay attention to what you hear, make notes and set out to help your network member.  It is important to spend time working on your network instead of doing more networking.  The deeper you develop your network the more valuable it becomes.

There is a great deal of pride in the size of a man’s, er, uhm well, you know, their network or at least the number of people in their database.  But, isn’t there an old saying about it’s not about how big it is but more about how…….um, well how well you know the people in your network?

Quality not quantity, visibility networking over credibility networking.  When you work in your network, building relationships, following up with people finding ways that you can help them and connect them you are building a stronger, more credible network.

Recently, I wanted to meet a certain person who’s name will not be mentioned.  I began to ask my network, who had this person in their network and could they connect me.  Keep in mind, for me a connection is either a face to face introduction or a conference phone call where all three parties are on the call.  More than half my network had his name and number in their network, but only 2 people were able to pick up the phone and arrange a meeting and introduction and both of those people were willing to make that happen for me.    Only 2 people really knew the person I was looking for………so what good were the others?  What value is there in having a name and phone number in your network if you have not done anything to turn it into a relationship.

Take time to develop your network, not just grow your network.  Take the time to build Credibility, in so doing, it will lead to Profitability!

I had taken the time to build strong relationships with the 2 people who were willing to connect me, they were in my highly credible network and I was in theirs, so they did not hesitate to make the connection for me.   By the way, the 2 people who were able to connect me, theirs were not the biggest.